Telecom Audit
Managing your TELECOM EXPENSEs
Communications Department delivers tangible, "bottom line" results to clients through a variety of telecom cost-reduction services including Telecom Audit, Bill Management and on-going Telecom Cost Management Service.
As an independent telecom business and by focusing solely on areas where we excel,
we provide major organisations with services covering bill verification, traffic and tariff analysis, pricing comparisons & management reports using our unbiased knowledge
of equipment, networks, suppliers, systems, technology and the market.
Telecommunications Audit
Communications Department comprehensive telecoms audit forms the basis for recommendations for immediate and future measures to ensure reduced telecom
costs and provide a stable yet flexible platform for operational and financial planning going forward.
Our comprehensive Telecom Audit methodology comprises of the following steps:
- Detailed analysis of our clients’ telecom bills and services including local phone service, long distance, internet, data, fixed line and mobile.
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- Bill Management:
- Correct current billing errors.
- Recover of the past overcharges.
- Rationalise unwanted and redundant lines.
- Identify unusual calling patterns.
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- Contract Management :
- Ensure you are being charged only for services you need.
- Remove services not utilised.
- Review tariffs and optimise usage.
- Renegotiate poor telecom agreements.
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- Optimising equipment utilisation.
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- Making recommendations on how to better communicate at lower costs.
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With our in-depth telecom know how and knowledge we lower our clients’ telecommunication costs significantly while allowing them to focus on their
main business.
Customer RESULTS:
We undertook a telecommunication audit for the Windsor Healthcare who had an annual telecom expenditure of over $1.5m. Our audit has identified savings of over $500,000 per year.
Bill Analysis & Management
There are some estimates that 85% of telecommunication bills have errors, which
costs businesses millions of pounds each year. We find these billing errors and
recover refunds and credits as well as correct the billings going forward. We also
analyse all current telecom services and make recommendations to provide better
service at lower costs. In most cases we lower our clients’ telecom expenses 18%
to 48%.
Optimising the Calls Costs
Communication Department is able to re-rate every call on any fixed line telecom carrier’s bill, however large. We can adjust the parameters of the carrier i.e. rounding and cross time band calls, making our results 100% accurate.
We identify any discrepancy with the calls in a bill and produce a report backed up by individually rated calls to show where the errors are. Because of our ability to handle
any size bill and the accuracy of our results we are unique in being the only company
that works with both Tier 1 Carriers and large corporate customers.
Eliminate Erroneous Regulatory-Type Charges
With myriad of regulatory fees, various governmental charges, license fees, taxes, and other charges appearing on telecommunication bills, most companies have no clue if these charges are accurate or even valid. Some of these official-sounding charges are
not even mandated, but are just profit items for the telecom providers.
Align Telecom Needs with the Business Changes
Over time most companies experience many changes in their businesses, personnel, locations, networks, and communication requirements. These changes result in significant transformation of their local, long distance, data, internet, and data service needs. However many of these companies lose track of all the changes. So they pay
for services they are no longer using and use costly services that could be updated
with lower cost services.
Ensure that the Right Telecom Infra-structure is in place
Many times companies are using older, more costly telecom services and systems
that could be replaced with better, up-to-date, and lower costing options. Yet with no comprehensive telecommunication expertise in-house or no time to make a thorough evaluation, these decisions are postponed or never made resulting in high telecom
costs for the company.
Pay For What You Use
We ensure that our customers are being charged only for services they need, cutting
out misuse, rationalising unwanted and redundant lines, unused equipment or unusual calling patterns.
We also focus on fixed costs such as line rentals, maintenance, equipment rental, and feature line charges. Finally, we can reduce telecoms costs by better understanding customer’s call profile including call times and destinations and calls to/from internal numbers.
Ongoing Telecom Cost Management Service
Our ongoing bill management service in the US & Europe is aimed mainly at finance, facilities and ICT managers, providing ongoing support to their telecoms purchasing control activities. This covers such areas as tariff comparison, compliance, management information, savings reports and benchmarking. A detailed review of your telecom bills every month provides savings, refunds, and recoveries which have an immediate impact on your bottom line.
CONTACT US TO FIND OUT HOW OUR TELECOM COST MANAGEMENT SOLUTIONS CAN WORK FOR YOU »
Telecom Procurement Services
Sourcing the best telecommunication supplier
With extensive experience of the pricing available from the major landline carriers, Communications Department can advise organisations on whether they are receiving good value from their current carrier, and whether their current tariffs are competitive. We focus on tariff, telecom network and equipment optimisation, as well as phone system upgrade assessments, all aiming at the telecom cost reduction.
This way our customers can better plan telecommunication spend, source optimum contracts, ensure that they buy services against those contracts, monitor user and supplier compliance according to service level agreements, and analyse overall spend
for ongoing improvements.
We also have extensive experience in identifying more appropriate tariffs and negotiating the appropriate tariffs with the relevant telecoms operators.
We can prepare procurement/tender documentation; attend meetings with short-listed bidders (as appropriate); assist in bid evaluation; and advise on the selection/award decision.
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